VVorbly

Terms of Service

Effective date: 13 September 2026

1. The agreement

These Terms are a binding agreement between "MOYSHA CRM SOLUTIONS" S.R.L., IDNO 1020604001895, registered office str. Cernov 62, or. Dondușeni, MD-5101, Republic of Moldova ("Vorbly", "we"), and the legal entity or individual entrepreneur that creates a Vorbly account ("Customer", "you").

By creating an account you accept these Terms, the Privacy Policy and the Data Processing Addendum, which forms an integral part of this agreement.

Vorbly is a business service. It is not offered to consumers.

2. What the service is

Vorbly provides an AI assistant that answers enquiries from your prospective customers on your website and in your messaging channels, captures contacts, and passes them to you through a dashboard, notifications and, where connected, your CRM.

The assistant answers on the basis of the information you enter: business description, products, prices, availability, knowledge base, tone settings. Answer quality depends directly on that information. We do not verify it and are not responsible for its accuracy.

3. Accounts and access

You must give accurate registration details and keep them current. You are responsible for everything done under your account, including by the users you invite. Tell us at once at support@vorbly.ai if you suspect unauthorised access.

One subscription covers one business, with the number of user seats and websites set by your plan.

4. Trial, plans and payment

A trial is available for new accounts, limited by time, by number of conversations and by a cap on model spend, on the terms of the plans published in your dashboard. No card is required. The trial may be used once per organisation and per legal entity; creating additional accounts to extend it is a breach of these Terms.

Plans, prices, included conversation volumes and the price of additional conversation packs are set out in the plans published in your dashboard and form part of this agreement. Prices are stated in US dollars and exclusive of taxes; VAT and any withholding taxes are added where applicable.

A conversation is a single exchange with one person, counted until the enquiry is resolved or 72 hours of silence pass, whichever is earlier, regardless of how many messages it contains. Images are included.

Subscriptions are paid in advance, monthly or annually. When the included volume is used up, a reserve of 10% is released automatically; after that the assistant stops replying and the widget switches to a plain contact form until you buy an additional pack or upgrade. Nothing is charged automatically beyond your chosen plan.

When a trial ends without a subscription, the account enters dormant mode: the dashboard, the lead board and the contact form keep working, the assistant is switched off, and your data is retained on the terms of the Privacy Policy.

Payments are non-refundable except where required by law, and except that if we materially fail to provide the service and do not fix it within 15 days of your written notice, you may terminate and receive a pro-rata refund of the unused prepaid period.

We may change prices with 30 days' notice. Changes do not affect a period already paid for. If you do not accept a new price, you may terminate before it takes effect.

5. Your obligations

You will:

  • have a lawful basis for the processing you instruct us to perform, and inform the people who write to you as the law requires;
  • not present the assistant as a human being where disclosure is required, and not remove the AI disclosure from the widget;
  • not configure the assistant to collect special categories of data (health, religion, political opinion, biometrics, sexual life) or the data of children where that requires safeguards you have not implemented;
  • not use the service for unlawful, deceptive or harmful purposes, for spam or unsolicited bulk outreach, for sending messages to people who have not initiated contact except as the relevant platform permits, or in breach of the terms of Meta, Telegram or any other channel you connect;
  • not attempt to reverse engineer the service, extract the underlying prompts or models, resell access without a partner agreement, or exceed documented rate limits by automated means;
  • keep the content you supply free of third-party rights infringements.

We may suspend an account immediately where continued operation would breach the law, a channel provider's rules, or would cause harm to third parties, and we will tell you why.

6. Artificial intelligence — what we do and do not promise

The assistant generates text. Generated text can contain errors. We apply automated safeguards that check prices and availability against your own records before a reply is sent, suppress unsupported promises, and hand the conversation to you where it should not answer. These safeguards reduce errors; they do not eliminate them.

You are responsible for the commercial consequences of what the assistant says on your behalf. Review the assistant's settings, use the built-in test runs, and monitor conversations in the inbox. We do not guarantee any conversion rate, sales result or number of leads.

7. Availability and support

We aim for high availability but do not offer a contractual uptime guarantee on standard plans. Planned maintenance is announced in advance where practicable. Support is provided by email and in the dashboard during business hours, Chișinău time. Enterprise customers may agree separate service levels in writing.

The service depends on third parties — Anthropic, Vercel, Supabase, Telegram, Meta. An outage or a policy change on their side may interrupt or limit functions. We will restore service as soon as we are able and are not liable for those providers' failures beyond the limits in section 9.

8. Intellectual property and your data

The platform, its software, interface, prompts and documentation remain ours. You receive a non-exclusive, non-transferable right to use them for the term of your subscription.

The data you enter and the conversations conducted for you remain yours. We process them only to provide the service, as set out in the DPA. We may use aggregated and de-identified statistics — which cannot identify you, your business or any individual — to improve the product and to publish market research.

We may name you as a customer and use your logo only with your prior written consent.

9. Liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of data or loss of goodwill.

Our total aggregate liability under this agreement is limited to the amounts you paid us in the 12 months preceding the event giving rise to the claim.

These limits do not apply to death or personal injury caused by negligence, to fraud, to wilful misconduct, or to either party's obligations in respect of personal data where the law does not permit limitation.

10. Term and termination

The agreement runs for as long as your subscription does and renews automatically for equal periods unless cancelled before the end of the current period. You may cancel at any time in the dashboard; cancellation takes effect at the end of the paid period.

We may terminate for material breach that is not cured within 15 days of notice, or immediately in the cases described in section 5.

On termination you may export your leads and conversations for 30 days. After that we delete your data as described in the Privacy Policy and the DPA, except records we must retain by law.

11. Changes to these Terms

We may amend these Terms. Material changes are notified through the notification channels configured in the dashboard at least 14 days before they take effect. Continuing to use the service after that date means you accept them; if you do not, you may terminate and receive a pro-rata refund of the unused prepaid period.

12. Governing law and disputes

This agreement is governed by the law of the Republic of Moldova. The parties will attempt to resolve any dispute by negotiation within 30 days. Failing that, the dispute is submitted to the competent courts of Chișinău, Republic of Moldova.

13. Language

The English version of these Terms is the operative one. Russian and Romanian translations are provided for convenience; in case of discrepancy, the English text prevails.